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Funko is a pop culture collectibles company founded that specializes in vinyl figures and bobbleheads, frequently collaborating with major entertainment companies to produce a wide range of licensed merchandise. Its iconic Pop! Vinyl figures, known for their oversized heads, have become immensely popular among collectors worldwide. Beyond figures, Funko offers a variety of products such as keychains, apparel and home goods, all featuring beloved characters from movies, TV shows, video games and more. The company successfully taps into the nostalgia of pop culture enthusiasts and consistently delivers quality collectibles that resonate with fans across generations.

Returns & Refund Policy

Funko’s return policy allows merchandise to be returned within 30 days of receiving the order, with the exception of items purchased in retail stores, which cannot be returned or exchanged online. To begin the return process, you can utilize the provided pre-paid shipping label and promptly drop off the package at any UPS store. Original and return shipping costs will not be reimbursed. Refunds are issued after the return is received and processed, with a processing time of one to two weeks. Items returned more than 30 days after the label is issued will incur a 20% restocking fee.

Exceptions to the return policy include specific requirements for unworn and unwashed apparel with original tags, unused non-apparel items in original sealed packaging, and exclusions for items marked as "final sale" or "exclusives." Additionally, bulk purchases (six pieces or more of the same item) and Digital Pop! redemptions are nonreturnable, except for statutory warranties or guarantees mandated by law.

To initiate a return, customers sign into their account. navigate to their order history, click on the order they want to return, and click the "Start a return" button.

Cancellation Policy

To expedite the shipping process, Funko aims to send out your item(s) promptly after your order is placed. Once the order is submitted, it is immediately forwarded to our Fulfillment Center for processing. Consequently, any requests to add/remove items, change payment methods, update shipping/billing addresses, or cancel an order cannot be accommodated.

Shipping & Delivery Policy

Funko offers free shipping for orders over $65 within the contiguous 48 states. Orders to Alaska, Hawaii, Puerto Rico, Guam, APO/AFO addresses, and other territories are not eligible for free shipping. The status of orders can be tracked in the Order History section, and a shipping confirmation email with tracking details is sent once the order ships. Orders typically leave the fulfillment center within two to four days, though processing times may vary during conventions, sales or promotions. Delivery times depend on the order size and shipping method, with most orders arriving within 10 business days, excluding shipping holidays.

Buy Now, Pay Later

Funko partners with Afterpay to offer buy now, pay later on purchases. To take advantage of an interest-free pay in 4 option with biweekly installments, choose Afterpay as your payment method at checkout.

Memberships, Rewards & Loyalty Programs

Fan Rewards

Fan Rewards is Funko's loyalty program. To join, sign up through your Funko account and click "Join" in the Fan Rewards section or use the Fan Rewards icon on the top-right corner of Funko.com. Once joined, you'll receive a "Welcome to the club" message and can start earning points immediately. Earn points through various activities like interacting with content, social connections and online purchases. Use your points for rewards like discounts, exclusive event access, digital gifts and more. Fan Rewards members also get access to exclusive surprises, sweepstakes and product announcements.