About H&M H&M is a retailer known for fast-fashion apparel. Erling Persson founded the company in 1947 with one shop in Sweden that he called Hennes, which translates to hers. The shop sold only women's clothing. He would later add shops in Norway as the chain grew. After acquiring a company that sold hunting gear for men, Persson brought men's clothing into his shops and changed the name to Hennes & Mauritz, which eventually led to the H&M name. H&M has a long history of collaborating with famous faces. The chain introduced a line of fashions from Karl Lagerfeld in 2004 and Stella McCartney in 2005. The following year saw exclusive lines released by Viktor & Rolf and Madonna. H&M introduces at least one new collaboration a year, with most collections selling out both online and in-stores. There are now more than 5,000 H&M stores around the world in 74 countries. Stefan Persson, the son of the original founder, now operates the company, which has sales of more than $25 billion a year. H&M sells clothing for men and women today as well as teens and children.
Annual Sales H&M helps shoppers save during Cyber Week and Black Friday. Some similar sales occur around Christmas. Shoppers will also find H&M clearance sales at the end of each season.
Customer Service Shoppers who have questions can contact H&M customer service at (855) 466-7467. They can also send emails to
[email protected].
Live Chat The H&M virtual assistant lets shoppers get help 24/7. Shoppers need to visit the site and open the chat window, which gives them 140 characters to describe their issue. H&M uses this in place of a live chat.
App Info "H&M – we love fashion" is the free app available from the retailer. It lets shoppers view some of the hottest fashions and see how they can put different looks together. The app also let shoppers create a list of favorite items and see what merchandise is in stock in different stores.
Rewards Club The H&M rewards club gives members a 10% promo code as soon as they sign up. They get one point for each dollar that they spend and a $5 reward certificate when they reach 500 points. H&M allows members to buy merchandise and try it at home before paying for it. Members also get exclusive offers based on their purchase history.
Student Discount Through the H&M student discount program, students save 15% off all of their in-store and online purchases. H&M requires that students sign up for the discount through UNiDAYS. H&M will automatically apply the discount to their online purchases.
Donate Old Clothes H&M stores have large donation bins that let shoppers get discounts when they bring in old clothes. Customers can donate up to two bags of clothing per day and get a 15% discount. The H&M coupons are good on both clearance and sale products. Shoppers qualify for the discount as long as their bags include at least five items.
Last Chance Sales While H&M has a permanent sale page with hundreds of items available, it also has a Last Chance section online. This includes products priced at 70% off or more. Shoppers can view all of the products in this section or they can check out those for men, women or kids. They can also sort through the section based on size and price.
Refer a Friend Customers who join the loyalty program can invite their friends through the app. When their friends sign up for free rewards account and purchase products, the person who invited them gets an extra 50 points.
Text Club The H&M text club gives shoppers an easy way to get a promo code. Shoppers simply send a text message to 70703 to sign up, and they get a 20% discount.
Free Ship to Store Customers who spend a minimum of $40 on a single order qualify for free shipping to a local store. H&M offers this option for shoppers in Los Angeles, Chicago and New York City. Those who spend less than $40 can pay $3.99 to pick up their orders from the store.
Free Shipping All online orders of $40 or more get free shipping that delivers to your home in 5-7 business days.
Returns H&M offers to refund or exchange items within 30 days of purchase. You can make returns to the store for free. You pay the return shipping for items returned by mail.
